KYLE GOLDING LLC is committed to providing customers with reliable hangers and garment storage products. If you receive an item with quality issues, please review the refund and return policy below to understand the eligibility criteria and processing steps.
- Return and Refund Period
If you receive an item with quality issues, you may contact us to request a return and refund within 30 days of receipt.
To help us verify the issue, please provide your order number, a description of the problem, and relevant photos or videos of the item when submitting your request.
Return and refund requests are subject to verification and will be processed in accordance with this policy and applicable laws.
- Eligibility for Refunds
The following situations may qualify for a return or refund:
The item received has manufacturing defects or quality issues.
The item was damaged during standard shipping.
The item received differs significantly from the item ordered.
Items are missing from the package, or there are other verified fulfillment issues.
If an item has quality issues, we will provide an appropriate solution based on the specific circumstances, such as a refund, replacement, or other reasonable resolution.
- Return Request Process
To request a return or refund, please follow these steps:
Send us an email within 30 days of receiving the item.
Include your order number, name, and a description of the issue in the email.
If applicable, please attach photos or videos that clearly show the quality issue.
Wait for a response from our customer service team and follow the provided instructions to complete the process.
Please do not ship the item back until you have received return instructions to avoid unnecessary costs or delays.
- Refund Processing
Once eligibility for a refund is confirmed, we will notify you of the outcome.
Refunds are typically issued to the original payment method. The time it takes for funds to appear in your account may vary depending on the processing times of the payment service provider, issuing bank, or financial institution.
If a refund has been approved but has not yet been received, please contact your payment service provider or issuing bank first; if you still have questions, please contact us via our customer service email.
5. Return Shipping Costs
If a return is due to verified product quality issues, shipping damage, or the delivery of incorrect items, we will inform you regarding who bears the return shipping costs based on the specific circumstances and applicable laws.
Other return requests will be handled based on the specific situation, website policies, and applicable laws.
- Non-Returnable Items/Situations
We may be unable to provide a refund under this policy for return requests that do not involve quality issues—such as those based solely on personal preference or other non-quality-related reasons.
However, this clause does not limit any rights granted to consumers by applicable law that cannot be excluded.
- Order Cancellation
Please contact us as soon as possible if you wish to cancel your order. We may be able to assist with cancellation if the order has not yet been processed or shipped.
Once an order has been shipped, cancellation requests may need to be handled through the return process. The outcome depends on the order status and applicable policies.
- Contact Us
If you have any questions regarding returns, refunds, or product quality, please contact us via the following methods:
Address: 3185 BELLEVUE AVE APT 5B, SYRACUSE, NY, 13219
Customer Service Email: accessories@goldingrack.com
We appreciate your understanding and support, and we will do our best to assist you with reasonable return and refund requests.